Terms of Service

Last updated: 19 October 2026

These Terms of Service explain how the Longnewton Web Design monthly website service and optional monthly marketing services work. They apply when you ask us to design, build, host or manage a website, provide review and enquiry automation, manage a Google Business Profile or provide Local SEO for your business. Any package, proposal or separate written agreement confirmed with you also forms part of these terms. If a separate written agreement says something different, that agreement will take priority for that work.

The Monthly Website Service

Longnewton Web Design primarily provides websites through a managed monthly service. Unless we agree otherwise in writing, there is no long-term fixed contract. The service continues on a rolling monthly basis, and you can cancel it in line with the cancellation terms below.

What Your Package Includes

The exact service depends on the package you choose. Your package may include:

Initial website design, build and setup.
The agreed number of website pages.
Managed website hosting and technical maintenance.
Routine website management and reasonable minor content updates.
Basic support relating to your website.
Complimentary initial Google Business Profile optimisation where included.

The current website packages are Standard at £50 per month and Growth at £100 per month, with no upfront website-build fee or long-term fixed contract. Full package contents are shown on the Pricing page. We will confirm your selected package before work begins.

Additional Monthly Services

You can select one or more of the following services separately from your website package. Review & Enquiry Automation and Google Business Profile Management are not included in the monthly website price, and Google Business Profile Management can also be taken as a standalone service. Local SEO is supplied in addition to a website package unless we agree otherwise. We will confirm the exact scope, price and start date before work begins.

Review & Enquiry Automation — £49 per month: up to 50 review requests per month, sent by text message or email, with automatic reminders, previous-customer campaigns, automated review replies and missed-call text-back.
Google Business Profile Management — £79 per month: initial profile optimisation, accurate business details, categories and services, weekly Google posts, suitable photo updates, review monitoring and manual replies, profile monitoring and monthly reporting.
Local SEO — £350 per month in addition to a website package: everything in Google Business Profile Management, plus keyword and competitor research, agreed service and location page work, technical SEO improvements, local citations, Google Search Console and ranking monitoring, ongoing strategy and monthly reporting.

Google Business Profile Management is included within Local SEO and is not charged a second time. Local SEO priorities and page work will be agreed with you and do not include unlimited pages, unlimited content, paid advertising or an unlimited link-building service.

Work Not Included

Unless included in a separately selected service or agreed in writing, the monthly website service does not include:

Unlimited revisions, major redesigns or a complete change of direction after approval.
Unlimited new pages or work outside the selected package.
Professional photography or advanced copywriting.
Review and enquiry automation, ongoing SEO campaigns or ongoing Google Business Profile management.
Unlimited SEO pages, content creation, link building or citation work.
Social media management.
Third-party software, subscriptions or licence fees.
Ecommerce, booking systems or other complex functionality unless included in the agreed work.

If you ask for work outside your package, we will explain any additional cost before carrying it out.

The Initial Build and Revisions

You must complete the requested setup form and supply any logo and photographs you want us to use. You should check the proposed website and send reasonable feedback. Reasonable revisions within the agreed scope are included during the initial build.

A complete redesign, major change of direction or significant extra work may be charged separately. We may delay the build or launch if required information, materials, feedback or approval are not supplied.

Payments

Monthly fees are normally collected by Direct Debit. We will confirm your package, payment amount and billing schedule before work begins. Unless agreed otherwise, the first monthly payment is normally taken on the 1st of the following month.

Payments must be made when due. If a payment fails or becomes overdue, we may pause work, support or hosting and may take the website offline until the account is brought up to date. Any third-party cost or work outside your package will be explained before it is charged.

Cancellation

You can cancel the rolling monthly service at any time by contacting us in writing. Cancellation will normally take effect at the end of your current paid billing period. Payments already made for that period are not normally refundable, and any outstanding amounts must still be paid.

When the service ends, hosting, maintenance, support and ongoing website management also end unless we agree a separate arrangement. The website may be taken offline at the end of the paid period. Cancellation of the monthly service does not automatically transfer the website files or source code to you.

An additional monthly service can be cancelled without cancelling your website package, and cancellation will normally take effect at the end of its current paid billing period. Local SEO normally requires an active website package unless we agree otherwise. Cancelling the website package will therefore normally end Local SEO at the same time. Because Google Business Profile Management is included in Local SEO, cancelling it separately does not create a refund or credit while Local SEO continues.

Suspension or Termination by Us

We may suspend or end the service for failed or overdue payments, abusive or threatening behaviour, illegal content, misuse of the service or another serious breach of these terms. Where reasonable, we will explain the problem and give you an opportunity to put it right first. We may act immediately where necessary to protect the service, another person or the law.

Website and Content Ownership

You keep ownership of your business name, logo, branding, photographs, written content and other original materials you supply. You confirm that you have permission to use those materials on the website.

Unless we specifically agree a transfer in writing, Longnewton Web Design retains ownership of the website design, source code, templates, reusable components, development system and underlying website files. Paying the monthly fee does not transfer ownership of those items, and you do not automatically receive the website files if you cancel.

We may agree to sell or transfer website files under a separate written arrangement. This may involve an additional fee and does not include rights in our reusable code, systems, components or development methods unless expressly stated.

Intellectual Property

You are responsible for making sure you have the right to use any text, photographs, logos, trademarks or other materials you provide. You are responsible for claims arising from client-supplied material that you were not entitled to use. Longnewton Web Design retains its rights in reusable templates, code, systems, components and development methods.

Domain Names

If you purchased and registered a domain yourself, it remains yours. You may need to give us suitable access so we can connect it to the website.

If Longnewton Web Design purchases a domain for you, it may remain registered and managed through our registrar account unless we agree otherwise. If you cancel and want that domain transferred to you, we can arrange the transfer after all outstanding payments have been cleared. You are responsible for any registrar transfer fee, renewal fee or other third-party charge connected with the transfer.

A domain transfer does not include the website source code or website files. We are not responsible for downtime, email disruption or technical problems caused by a transfer to another provider, although we will take reasonable care when carrying out any steps that are under our control.

Your Responsibilities

You are responsible for:

Providing accurate business, service and contact information.
Checking the website and notifying us of incorrect or outdated information.
Reviewing and approving the website before launch.
Having permission to use all content and materials you supply.
Maintaining any licences, permissions or qualifications required by your business.
Making sure your business and its website content comply with applicable laws and regulations.

Customer Messaging and Review Automation

If you use Review & Enquiry Automation, you are responsible for making sure we are lawfully allowed to contact each customer using the details you provide. This includes obtaining any consent that is required, meeting the conditions of any applicable existing-customer exemption, providing appropriate privacy information and keeping customer records accurate.

You must approve the message wording and provide a current list of people who must not be contacted. Every marketing message must identify the sender and offer a simple way to opt out. You must tell us promptly about any opt-out, complaint or change in permission. We may refuse, pause or stop a campaign if we reasonably believe the contact data, instructions or proposed messages may not comply with applicable law or platform rules.

We cannot guarantee that a review request will result in a review, that a review will be positive, or that a third-party platform will publish or retain it.

Google Business Profile Access and Management

Website packages may include an initial Google Business Profile optimisation. Ongoing profile management is supplied only where it is included in your selected service. You must grant suitable account access and provide accurate business details, services, service areas, opening hours, photographs and other information reasonably needed to carry out the work. Your business retains ownership of its profile.

You remain responsible for checking important business information and telling us promptly when it changes. Google controls its platform, policies and ranking systems, so we cannot guarantee a particular position or continued visibility, prevent changes made by Google, or prevent a profile from being suspended or restricted.

Data Protection

Each party must comply with applicable data protection and electronic marketing laws. You are normally the controller of customer information you provide for review requests, missed-call follow-up or other customer communications. Where we process that information only to deliver the service on your instructions, we act as your processor or service provider and will use it only for that purpose, subject to any separate data-processing terms required by law.

You are responsible for collecting and using customer information lawfully, giving required privacy information, limiting the information supplied to what is necessary and telling us when information must be corrected, deleted or no longer used.

Results

We provide these services to improve your online presence and make it easier for potential customers to understand and contact your business. We do not guarantee a particular number of enquiries, leads, customers, sales, reviews, review ratings, Google Business Profile views, Google positions or revenue.

Results depend on factors outside the website itself, including your location, competition, reviews, market demand, responsiveness and third-party platforms.

Third-Party Services

We may use third-party services for hosting, domains, forms, analytics, payments, messaging, review requests, reporting, ranking monitoring, Google services or other website and marketing functions. We will choose and manage these services with reasonable care, but we are not responsible for outages, suspensions, policy changes or technical problems caused by a third party outside our reasonable control.

Website Availability and Maintenance

We will take reasonable steps to keep your website available and working. We cannot promise continuous 100% uptime. Temporary downtime may occur because of maintenance, hosting problems, third-party outages, domain or DNS changes, security issues or circumstances outside our reasonable control.

Liability

We are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for loss caused by inaccurate material you provide, changes made without our approval, your failure to follow reasonable instructions or events outside our reasonable control.

As this is a business service, we are not responsible for indirect or consequential losses, or for loss of profit, revenue, business, opportunities, enquiries, rankings or data, except where such liability cannot lawfully be excluded. Where the law allows, our total liability relating to the service will not exceed the fees you paid to us during the 12 months before the event giving rise to the claim.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Portfolio and Marketing Use

We may display your completed website, business name and publicly available website imagery in our portfolio, case studies and marketing. Tell us in writing if you do not want your website used in this way.

Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be published on this page with an updated date. We will communicate material changes that affect an existing client’s service within a reasonable time.

Governing Law

These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction unless applicable law requires otherwise.

Contact

Questions about these Terms of Service can be sent to joe@longnewtonwebdesign.com or discussed by calling +44 7742 975 883.